Know how to apologize. When something goes wrong, apologize. It's easy and customers like it. The customer may not always be right, but the customer must always win. Deal with problems immediately and let customers know what you have done. Make it simple for customers to complain. Value their complaints. As much as we dislike it, it gives us an opportunity to improve.
-Susan Friedman
Koffee Talk with Kern-Coleman & Co., LLC
Wednesday, February 16, 2011
Way to go Dan!
Dan Valentine finished his first half marathon in Tybee a few weekends back! We should all congratulate him on his accomplishment, he did the whole race in the rain! Maybe next time he'll wear a Kern-Coleman t'shirt!
Upcoming Events
Take a look at the lineup for the
Savannah Music Festival
March 24-April 9th
5th Annual Seacrest Race for Preservation 10k/5k
Join us for the 5th Annual Seacrest Race for Preservation! Click here to register today. We are planning another great race!
The 5th Annual Seacrest Race for Preservation will be held on February 26, 2011! With the start and finish in picturesque Forsyth Park, the course leads participants through 5 of the Savannah’s historic districts. The event provides HSF an interactive way to educate the community about our mission and make them visually aware of the unique architectural elements each district contributes to our city.
The 10k race is for runners and the 5k is for runners and walkers. HSF would like to thank Seacrest Partners for their continued Title Sponsorship and Mr. Patrick Monahan for chairing the 2011 race.
For more information, visit our Seacrest Race page.
KCC Profiles: Beth Holland
Who is Beth
I was born in Garden City, Michigan, a suburb of Detroit. My father worked for Ford Motor Company and my mother was a homemaker at the time. My parents divorced when I was four and we moved to Savannah when I was five. When I was about eight, we moved to Midway, Georgia and I attended Liberty County Schools and graduated from Bradwell Institute in 1985 (Go Tigers!). I am one of four children, two older brothers and one younger sister. My oldest brother lives in Michigan, my other brother and sister both live in the Hinesville area. My father and his wife are in Michigan and my mother and stepfather live in Richmond Hill. I have 2 nieces and 4 nephews.
After graduating high school, I moved back to Savannah and attended Savannah Technical College where I studied Business and Accounting. After graduating from Savannah Tech, I started working in a local CPA firm, got married and moved to a farm outside Statesboro, Georgia. I have one son, Ray. He is attending school at Georgia Southern majoring in Engineering. I left the CPA firm after 17 years and went to work for another CPA firm where I met my current husband, Chris. I moved to Pooler in 2006. Chris and I got married in 2007 and still reside in Pooler. I guess you could say I have pretty much been in this same general area my whole life.
Hobbies and Interests
Like everyone else, I can say that those have changed at different periods in my life. When I was a teenager, my life was Friday nights on River Street and the beach, the lake, or the river on Saturday and Sunday. When my son was young, that was my entire focus. Raising him and being the best mother was the most important thing to me. I was always involved in his soccer and baseball teams and always being a room mother for his class. Today, I love to go to the movies and to country music concerts. It’s not unusual for Chris and me to travel to Greenville or Columbia, SC or Jacksonville to go to a concert. I have just recently taken up the game of golf and have quickly become a “golf nut.” I have a group of ladies that I play with in the Spring on Tuesday’s at Henderson in a group that we call “Girls Just Wanna Have Fun.” On Saturday’s, I play at Wilmington Island Club in the Pink Tee Blitz.
What do you plan to do when you retire?
DECAY…..Seriously, I would love to be able to travel when and if I ever retire. I would love to visit Holland, Ireland, Scotland and Australia. I would also love to play a lot of golf in a lot of different locations.
Free Form...
I love to sing and dance even though I don’t do either one very well. My daily commute consists of XM Radio or my favorite CD at the time playing loud and me singing along. I love to spend time with my family. As I am getting older and have lost loved ones, I have come to realize how very important it is to spend as much time as possible with the ones we love and create those special memories. My family is very important to me and I let each and every one of them know it all the time. I have 2 dogs that I love dearly; Buddy, a black Lab and Augie, a miniature dachshund. They are like my children. In fact, my son would probably say that they get more spoiled than he ever did.
Times are tough right now, what is one piece of advice that you’d give to new college grads in any field?
Any job is better than no job. If you are having difficulty finding a job in your field, try to find something similar that you would enjoy and keep looking. You never know, the choice you make may lead you on a path that will be the best thing that ever happened to you.
Why I love Kern-Coleman
I love what I do. Most people would think that is crazy, but I have always loved working with numbers. The people here are great and I have made some really good friends. My favorite day of the week would have to be Friday. I love having the afternoons to run errands and then have the entire weekend to spend with family and play golf. My favorite memory of Kern-Coleman would have to be the first year when we attended the Christmas Party. John Kern’s speech at the end of the night is something that I will always remember.
Tuesday, February 8, 2011
Customer Service Tip of the Week
How Can We Make It Better? - Ask your customer, every single time, if there is anything you can do better or different to make them happier the next time. Sometimes, they give you priceless feedback that changes the way you do business. Often, that question alone fixes issues. Always they appreciate being asked.
-CJ Romberger
-CJ Romberger
Who is Peter?
Who is Peter?
I am originally from Chicago, but I also lived in Massachusetts for 13 years and Charlotte for 3 before moving to Savannah. Personally, I miss the snow and cold weather but my wife loves to be hot and hates cold so here we are. I told her I would move anywhere in the world with her except the dessert. I like animals. I have had many different kinds of pets including cats, dogs, birds, fish, turtles, frogs, lizards, snakes or any other animal or bug I could catch and put in a cage. I could never hurt or kill an animal but I have no problem eating one that someone else killed. I usually won't even kill bugs unless they are biting me. I used to want to be a veterinarian until I found out that I can't handle blood and guts.
I have a wife, Kim, and two daughters, Carly and Jewel with no plans for any more children. Probably as no surprise to anyone, they are the three most important people in the world to me and I would do anything for them.
What are your hobbies and interests?
My favorite thing to do is listen to music. I love all kinds of music including jazz, rock, metal, classical, blues, rap, reggae...anything except country. My favorite would have to be heavy metal though. I literally listen to music all day long from the moment I wake up until I fall asleep. I have a pillow speaker so I can fall asleep to music and not bother Kim. I make playlists for any kind of situation or mood I can think of. My dream job is to be a drummer in a heavy metal band. I don't really have the personality for it, not to mention the talent, but I sure would love it.
I also love to grow things, unfortunately I suck at it. I like to grow my own fruits, vegetables and spices however, I tend to kill most things because I over water them. I need plants that grow well in swamps I guess. I don't garden as much as I would like to because of this. It can get discouraging when everything you grow dies. Which reminds me, if anyone has a citrus fruit tree of any kind, I would like to borrow a small branch so I can splice it on my lemon tree.
What do you plan to do when you retire?
Retire? That's funny. Ideally, I want to retire at 55 but that seems like a dream. I don't need a very lavish lifestyle and my personal time is so much more important to me than any amounts of money I could make. I would be happy sitting on the front porch playing cards with Kim when I am retired.
Freeform: Tell us something that we might not know
Well, people have been telling me to get a haircut and I have been telling them that I won't until we get raises. This is really nothing against the company because I realize that we need to get work in and our salaries don't come from nowhere so it is more that I will not get a haircut until the economy picks back up which is something we all want...especially me since my hair is driving me crazy!! Also, as you can tell, I am very honest and I feel there is nothing to be gained from lying or misleading people.
Times are tough right now, what is one piece of advice that you'd give to new college grads in any field?
The same thing anyone else would say and that is to stay positive and realize how much worse it could be. Most of us are still very fortunate to be where we are and if you are healthy, then that right there is a blessing.
Why I love Kern-Coleman.
My favorite part about working here is the relaxed atmosphere and the friendly people. Almost all of the friends that my wife and I have here can find their roots through someone here, past or present.
Upcoming Events
Aquaponics: Working Toward a Sustainable Future(12:00PM)
posted by Mary Foley
Aquaponics: Working Toward a Sustainable Future
12:00PM on Wed, Feb 09, 2011
3025 Bull Street, Savannah
The Learning Center of Senior Citizens, Inc
$5 for Members, $10 for visitors
Integrating fish culture (aquaculture) with plants in water (hydroponics) is referred to as aquaponics. Aquaponics is an example of sustainable aquaculture since it involves recirculating systems with little loss of water. An important area of research at the Skidaway Institute of Oceanography, aquaponics has potentially far-reaching implications since with sufficient progress, it will become the basis of commercial fisheries in Georgia. Richard Lee has served as a professor at the Skidaway Institute of Oceanography since 1972. A native of Shanghai, Dr. Lee grew up in the United States and earned his Ph.D. in marine biology at the University of California, San Diego.
A Taste of Hope, Presented by Urban Hope(07:00PM)
posted by Cassie Beckwith
A Taste of Hope, Presented by Urban Hope
7:00PM on Fri, Feb 18, 2011
Charles H. Morris Center, 10 East Broad Street, Savannah, GA
Urban Hope and Comcast
$25 per person
Please join us for a social event benefitting Urban Hope. The 1st Annual "A Taste of Hope" event will be a night full of wonderful appetizers, incredible desserts, music, and exciting auction items. There will be one of a kind restaurant/caterer packages, artwork, furniture, and many more items included in the auction. All the auction proceeds will go to supprt Urban Hope and the inner city children of Savannah. Tickets are $25 per person and can be purchased through our website: http://http//urbanhopesavannah.org/event or by email at urbanhopesav@aol.com. Sponsors: Comcast, The Courtney Knight Gaines Foundation, Kevin Beckwith-Merrill Lynch, Seacrest Partners
Networking and Dessert Social(05:30PM)
posted by karen robertson
Networking and Dessert Social
5:30PM on Thu, Feb 17, 2011
Holiday Inn & Suites, 103 San Drive, Pooler
Pooler Chamber of Commerce and Visitors Bureau, Inc.
$12 Pooler Chamber members/$15 non-members before February 11/$15 Pooler chamber members, $18 non-members after February 11
The Pooler Chamber of Commerce and Visitors Bureau, Inc. is hosting a “Networking and Dessert Social” Thursday, February 17, 5:30-7:30PM at Holiday Inn & Suites Savannah Airport-Pooler, 103 San Drive. This event is open to the public.
There is an early bird discount. Register and pre-pay by February 11 and cost is $12 for Pooler Chamber members and $15 for non-members. After February 11 cost is $15 for Pooler chamber members and $18 non-members. Cash bar is available. For more information contact the chamber at (912) 748-0110 or poolercrossroads@att.net.
Happy Birthday to Patty
Patty's birthday was Super Bowl Sunday!
Happy Birthday Patty!
(by the way, you're very photogenic!)
Tuesday, February 1, 2011
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